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Returns & Refunds.
We hope you enjoy your purchase. If for any reason you are not completely happy with your purchase you may return items to us within 28 days from the date of despatch for a refund. All goods must be in original packaging, unused and unworn and be in pristine condition. Damaged or incomplete packaging or missing contents may prevent us from issuing a refund.
Returning Items to Store
You can also return items to your nearest Edinburgh Woollen Mill store. To find your nearest store
All goods must be in their original packaging, unused or unworn and be in pristine, reasonable condition. Please make sure you also take the dispatch note and the payment card you originally used to buy the product. Your refund can then be processed straight away. We will not be able to process a refund if the payment card is not presented at the time of return in the store. You can exchange items in store for the items of equal value or, on payment of the difference if of greater value. This does not affect your Statutory Rights.
There are some items you cannot return to us. In the interests of hygiene Swimwear may only be returned to us if the hygiene strip is still intact. Earring jewellery cannot be returned. Any duvet, pillow, cover product or similar soft furnishings cannot be returned unless faulty. Food and drink products cannot be returned. This does not affect your Statutory Rights.
Click here for full terms and conditions.