Delivery Information
At present Edinburgh Woollen Mill Online only delivers to the United Kingdom. We do not deliver internationally.
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* Signature required
** Scottish Highlands and Islands will take 48-72 hours on this service
*** A small number of areas - Northern Ireland, Isle of Man, Isles of Scilly - may take up to 7 working days.
If you would like to have your order sent to separate addresses, you can do so once you are in the Delivery section. Select the "Advanced Delivery" page, where you can apply separate addresses to each item you purchase. Each delivery address will be charged a separate delivery fee.
You will not be allowed to submit an order with items that are out of stock.
If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.
Our Standard deliveries are made by Royal Mail. You can track your delivery via Royal Mail Track and Trace. This is a 3-5 day service, which includes Saturday.
Our Express deliveries are made by Royal Mail. You can track your delivery via Royal Mail Track and Trace. This is a 48hr service, which includes Saturday.
Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.
If the dispatch confirmation email is sent to you before 4.00pm, Monday to Friday, your order will be collected by the appropriate delivery courier that day. Orders with dispatch confirmation emails sent after these times will be collected by the appropriate delivery courier the next business day.
We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow up to seven working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly.
All deliveries will be made according to the carriers' standard procedures. Our standard delivery service does not require a signature, but our express delivery is recorded and as such requires a signature. Packages that will not fit through your letter box may be taken back to the postal depot for collection.
Tracking Your Order
You can review the status of your order at any time by logging in to the ‘My Account’ section of our website and selecting ‘Order History’. Alternatively, you can click the "Parcel Tracking" link in your dispatch email or via the appropriate courier service website.
If you would like any help in finding out the status of your order or tracking its delivery progress, please contact our customer services team via email on customerenquiries@ewm.co.uk or contact our customer services team direct on FREEPHONE 0808 202 0242.