Christmas Delivery Information
Ordering for Christmas? We have provided key dates below to allow you to receive your order in time for Christmas. Please use the dates as a guide and remember to allow extra time for international locations, highlands and Islands. If you are unsure if your item will arrive in time please consider placing your order early or use our Express Service.
UK Standard and Express
Please be aware that standard terms and conditions apply. Certains areas of the UK (details below) can add additional days to the delivery time. Orders placed after the dates shown above may arrive after 25th December.
* International shipping services are dependent upon home country postal services. The delivery date should act as guidance only. We cannot guarantee delivery dates for Christmas. Orders placed after the dates shown above may arrive after 25th December.
UK Delivery Information
* Scottish Highlands and Islands will take 48-72 hours on this service
** A small number of areas - Northern Ireland, Isle of Man, Isles of Scilly - may take up to 7 working days
You will not be allowed to submit an order with items that are out of stock.
If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.
Our Standard and Express deliveries are made by Royal Mail. You can track your delivery via your account or by using Royal Mail Track and Trace. A tracking number will sent by email once your order has been despatched.
Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.
If the dispatch confirmation email is sent to you before 4.00pm, Monday to Friday, your order will be collected by the appropriate delivery courier that day. Orders with dispatch confirmation emails sent after these times will be collected by the appropriate delivery courier the next business day.
We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow up to seven working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly.
All deliveries will be made according to the carriers' standard procedures. Our delivery services does not require a signature. Packages that will not fit through your letter box may be taken back to the postal depot for collection.
International Delivery Information
The Edinburgh Woollen Mill Online are now able to offer delivery to select international destinations.
Countries available are – Australia, Austria, Belgium, Canada, Cyprus, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, USA,.
Further countries will be added soon. Please Contact Us if your country is not on the list.
Orders placed on our website for shipment to countries other than the UK are subject to different terms and conditions and where relevant these are incorporated into the T&C’s describing our services throughout the site and wherever you need to reference them.
* International shipping services are dependent upon home country postal services. The estimated delivery time quoted should serve as guidance only. We cannot guarantee delivery dates or give any indication of when date of delivery will occur.
If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.
In some countries you may need to sign for an international delivery. Please check with your local postal services if you are unsure.
Customs Duty, Excise & Other Local Taxes
In some countries, mainly outside the European Union, the receiver of the package may be liable for taxes, fees or other charges that are imposed by local laws or legislation in your country. The recipient of the order is responsible for all customs formalities relating to their import and where required to do so will need to pay any additional charges, including import duty, customs charges, taxes, levies and any other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.
If you are ordering goods for delivery to someone else please make sure they are aware of the possibility of these additional payments and that they will be responsible for payment. Since we have no control over these charges we are unable to predict what they may be and consequently we are unable to provide any assistance with these processes.
Edinburgh Woollen Mill has no control over these import regulations or additional charges and we suggest you contact the local authorities or postal service in the destination country for further advice.
Prices, Taxes and Payment
The website will charge and take payment in £ Pound Sterling. All prices shown on the site are inclusive of local UK (Value Added Tax) VAT at 20% and if you are in an EU country currently, this will be the price you pay. Orders for Non EU destinations will not be charged VAT and will have this deducted at checkout. Copy invoices are available from within your online account control panel. Simply login to your account for details.
Payment methods available include AMEX, Mastercard, VISA & PayPal.
Tracking Your Order
You can review the status of your order at any time by logging in to the ‘My Account’ section of our website and selecting ‘Order History’. Alternatively, you can click the "Parcel Tracking" link in your dispatch email or via the appropriate courier service website.
If you would like any help in finding out the status of your order or tracking its delivery progress, please contact our customer services team via email on firstname.lastname@example.org or contact our customer services team direct on UK Freephone 0808 202 0242 or International +44 (0) 1387 382 732 (9am - 5.30pm GMT - Monday to Friday inclusive).