Delivery Information

Delivery
UK Delivery Information
International Delivery Information
Customs Duty, Excise & Other Local Taxes
Prices, Taxes and Payment
Click & Collect
Click & Collect
CollectPlus
Tracking

You can review the status of your order at any time by logging in to the ‘My Account’ section of our website and selecting 'Order History'. Alternatively, you can click the "Parcel Tracking" link in your dispatch email or via the appropriate courier service website.

Our Standard and Express UK deliveries are made by Yodel. You can track your delivery via your account or by using Yodel Track and Trace . A tracking number will sent by email once your order has been despatched.

We do not offer tracking for international deliveries. Please refer to our Delivery Information for full details on UK & International Deliveries and estimated times.

If you would like any help in finding out the status of your order or tracking its delivery progress, please contact our customer services team via email on customerenquiries@ewm.co.uk or contact our customer services team direct on UK Freephone 0808 202 0242 or International +44 (0) 1228 210 529 (9am - 5.30pm GMT - Monday to Friday inclusive).(EXCLUDING LOCAL, PUBLIC & BANK HOLIDAYS)