Returns & Exchanges

If you are not 100% satisfied with the item(s) you have ordered, we will give you a full refund provided that you return the item(s) to us within 28 days of receipt and in a re-saleable condition - i.e. in their original packaging, unworn, unwashed and complete with their original labels.

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

You do not need to inform us before you send us a return.

For items purchased using Paypal or Amazon Payments please see returns and exchange information HERE

If we have made a mistake on an item sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above.

We will only refund the price of the item to the purchaser once it is received by us. Please allow up to ten working days for items to reach us, and a further five days for the credit to show in the purchaser’s account.

Products we are unable to Refund

Underwear and jewellery for piercings cannot be returned for hygiene reasons. This will be indicated along with the product information on our website.

These conditions do not affect your statutory rights.

UK Returns - In Store

Returns can be made to any EWM store *  **

As long as it is within our returns policy guidelines, simply take the dispatch note and the product you wish to return or exchange to your nearest store and tell the sales assistant you bought it online. The assistant will be happy to either process your refund via the original payment method, or help you find an alternative product. Exchanges for goods at same or greater value (on payment of difference) can be made.

* Returns cannot be made within our concession stores or our factory outlet stores.

** Stores may be unable to refund postage costs or other associated costs. Please contact us for details or return by Free Post.

UK Returns - Returns Via Free Post

You will find a prepaid returns label and instructions enclosed with your order. You must complete the Returns Note attached to the Dispatch Note indicating the quantity you are returning and the reason for the return.

Keep details of goods returned, together with the remaining part of the Dispatch Note and Proof of Return Document, until you have received your refund, in case of the unlikely event of returned goods being lost in transit.

Please allow up to ten days for your goods to reach us.

UK Returns - PayPal & Amazon Payments

Goods purchased using PayPal or Amazon Payments may be exchanged in store, however refunds cannot be processed.

For refunds, please follow the returns process above to receive a refund by using our Free Post service (UK Only).

International Returns

Items may be returned to us within 28 days from the date of despatch for a refund. All return postage costs are the responsibility of the customer.  Address your package to: 

EWM Online Returns
Peacocks Stores
Heol Chrochendy
Parc Nantgarw
Treforest Industrial Estate
CF15 7QT