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Returns & Exchanges

Returns and Refunds

If you are not 100% satisfied with the item(s) you have ordered, we will give you a full refund provided that you return the item(s) to us within 30 days of receipt and in a re-saleable condition - i.e. in their original packaging, unworn, unwashed and complete with their original labels.

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

You do not need to inform us before you send us a return.

For items purchased using Paypal or Amazon Payments please see UK Returns - Paypal & Amazon Payments for more information

If we have made a mistake on an item sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above.

We will only refund the price of the item to the purchaser once it is received by us. Please allow up to ten working days for items to reach us, and a further five days for the credit to show in the purchaser’s account.

Please note if items have been purchased within one of our store's then it must be returned back to the store for a refund or exchange.

Products we are unable to Refund
UK Returns - In Store
UK Returns - Returns Via Free Post
UK Returns - PayPal & Amazon Payments
International Returns
Lost the Original Returns Paperwork?
Can I return an unwanted gift?
Refunds Policy

Refunds will only be processed on items returned within 30 days.

All refunds will be made back to the payment card which was used to pay for the original order.

We are unable to offer credit notes.

We only offer exchanges in our standalone UK stores.

We do not offer an exchange service via the post.

If you would like an alternative item or size, please return the unwanted item(s) and place a new order for the item(s) which you would like. We will refund you for the returned items as per our standard policy.