Security & Privacy

Security & privacy

We will treat your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep information on a secure server and fully comply with all applicable UK Data Protection and consumer legislation in place.

When you shop on this website, we will ask you to input, and will collect, personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment form and password. We may also collect (along with our third party providers of advertisements and content) information about where you are on the internet (e.g. the URL you came from, IP address, domain types such as and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on and any search terms that you entered on our website. We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal information which you provide us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with our Information Commissioner’s Office registration. We use your information only for the following purposes:

  • Processing your orders
  • For statistical or survey purposes to improve this website and its services
  • To serve website content and advertisements to you
  • To administer this website
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing, and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003 or other legislation in force.

When you create a shopping account, you will be given the option to receive information from The Edinburgh Woollen Mill Ltd (EWM) by post, e-mail or telephone about products, promotions or special offers that we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you do not tick the opt in box as you go through the registration process.

Your personal information may be disclosed to other businesses within the EWM Group and to reputable third parties who will help process your order. EWM requires all third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data protection and consumer legislation in place. We will not release your personal information to any company outside of EWM Group for mailing or marketing purposes.

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. If you do not accept cookies, you will be unable to use this website.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this policy should be directed to the EWM head office.

The Edinburgh Woollen Mill Ltd.
Waverley Mills
Dumfriesshire, DG13 0EB

Tel: 013873 80611