Use of the website
website terms and conditions. These terms and conditions apply to the use of
and the selling of our products to you subject to the conditions set out on this page.
you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.
If you have any questions relating to these terms and conditions, please contact our customer services team before you place an order at
. This site is owned and operated by The Edinburgh Woollen Mill Ltd ("EWM", "we" or "us").
Registered office: Waverley Mills, Langholm, Dumfriesshire, DG13 0EB
Registered number: SC024081
VAT number: GB 263 6530 59
Intellectual Property Rights
All intellectual property rights, trademarks and copyright for all material on the website is owned by or licensed to us. You may use any of the information within
for your personal use only. You agree not to copy, transmit, reproduce, publish or distribute any material from the website or use any information for non-personal or commercial purposes. You may print extracts from the website or download and copy information to a local hard drive for your personal use only. You may not link or frame the website or any part of it without our express permission.
You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities that occur under your account and password. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, or has been or is likely to be used without your authorisation, you should contact us immediately. We shall not be liable to any person for any loss or damage as a failure by you to protect your password or account details.
reserves the right to refuse access to the website, terminate personal accounts, amend and remove content and cancel orders (at no cost to you).
You guarantee that when you register with us as a customer, all of the information that you provide is true, accurate and up to date. If any of the information provided changes, you must inform us immediately by contacting our customer services team at
You must not impersonate any other person or entity or use a false name or a name that you do not have authority to use. You must not use the website in any way which will cause, or is likely to cause, the website to be impaired, damaged or interrupted in any way. By placing an order on our site you warrant that you are legally entitled to enter into binding contracts.
You must not use
for any of the following activities:
For any fraudulent activity
In connection with any criminal activity or unlawful act
To transmit or distribute a virus, Trojan, worm or logic bomb
To transmit any material which is illegal, malicious, in any way offensive, obscene, defamatory or menacing
To cause annoyance, inconvenience or needless anxiety to others
In breach of copyright, trademark, confidence, privacy or other right
Send unsolicited advertising or promotional material, often referred to as spam. Under the Computer Misuse Act 1990, breaching this provision may be a criminal offence and we will report any breach to the law enforcement authorities and disclose your identity to them.
Access to http://www.ewm.co.uk/
We will make every effort to ensure that
is available to use and is operating properly without any errors. However, we reserve the right (from time to time) to restrict access to the website to allow essential maintenance or upload new services and/or improvements. We will ensure that any interruptions are kept to a minimum.
Damage to Your Computer
We have made every effort to ensure that
is free from viruses and defects. However, it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to screen out anything that may damage it. We cannot guarantee that using this website or other websites which can be accessed through
will not result in any damage to your computer.
Links to Other Websites
There may be links on
that will take you to other websites. We do not monitor these other websites and cannot control their content, privacy policies or services. As such we do not accept any liability from the use of these websites.
You can expect to receive an email when your order has been confirmed, shipped to store & received in-store ready for collection
Picking up your order in-store
Please ensure you have your order number and the credit or debit card you used to place the order. You will be asked to present this so that we can check the last 4 digits match the card we have on record.
Returns & Refunds
We hope you enjoy your purchase. If for any reason you are not completely happy with your purchase you may return items to us within 28 days from the date of despatch for a refund.
All goods must be in original packaging, unused and unworn and be in pristine condition. Damaged or incomplete packaging or missing contents may prevent us from issuing a refund.
If you have any queries please contact Customer Services on 0808 202 0242. Have your documentation ready.
Returning/Exchanging Via Post
Please phone customer services on 0808 202 0242 to request a returns label.
Fill out your reason(s) for return in the return section at the end of the despatch note.
Enclose the despatch note with the product, and package up securely; please use original packaging.
For return by post; we'll process your refund within two weeks of us receiving the item/s back in our returns centre. We'll refund the credit or debit card of the person who originally placed and paid for the order.
If you wish to exchange goods using post, please follow the return procedure by post detailed above and re-order the correct item(s) via our website.
Returning/Exchanging Items To Store
You can also return or exchange items at your nearest Edinburgh Woollen Mill store. To find your nearest store click here.
Take the item you wish to return and the despatch note into store.
All goods must be in their original packaging, unused or unworn and be in pristine, reasonable condition. This does not affect your Statutory Rights.
Please make sure you also take in the payment card you originally used to buy the product. Your refund can then be processed straight away. We will not be able to process refund if the payment card is not presented at the time of return in the store.
The refund will be processed immediately.
You can exchange items in store for the items of equal value or, on payment of the difference if of greater value. If your new purchase is of lesser value you will receive a refund of the difference to the credit or debit card you paid with.
There are some items you cannot return to us. In the interests of hygiene swimwear may only be returned to us if the hygiene strip is still intact. Earring jewellery cannot be returned. This does not affect your Statutory Rights.
Gift Item Returns
You can return item(s) that you received as gift in store only. Gift returns must be in original packaging, unused and unworn and be in pristine condition. Please return the item within 28 days of the date of the proof of purchase and we will exchange for the current selling price. This does not affect your Statutory Rights. You must produce the original dispatch note in order to receive a refund.
Please phone customer services on 0808 202 0242 to advise of the fault and request a returns label. We will process your refund within 2 weeks. Faulty goods cannot be returned to store.
Orders That Are Not Collected From Store
You will receive a automated email reminder after 7 and 14 days of the order arriving in-store. At 25 days customer services will try to contact you via telephone. If you still have not collected your items within 28 days from your chosen store we will retain the item and you will be refunded by the customer services team.
If you have any queries please contact Customer Services on 0808 202 0242
All products for sale on
are subject to availability. If for any reason your order cannot be fulfilled owing to lack of stock, you will be made aware of this on the web page where you tried to place your order.
If only part of your order is available, we will dispatch the items that are in stock and cancel the out-of-stock items.
Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. All sizes are in UK standard sizes (Size Guide). We make every effort to ensure that the product colour is as accurate as possible, but the colours shown may vary depending upon the setting of your computer monitor. We cannot guarantee that the colour shown will accurately reflect the colour upon delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information was uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the estimated delivery times are only estimates, and cannot be guaranteed. Packaging may vary from that shown. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.
All prices include VAT and are subject to change without prior notice.
The products will be at your risk from the time of delivery.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
The price of any products will be as quoted on our site from time to time, except in cases of obvious error.
These prices, including VAT but excluding delivery costs, will be added to the total amount due as set out in the delivery information below.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you in a Dispatch Confirmation.
Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
We run promotions both in our stores and on
. Some of these promotions may be exclusively online, exclusively in-store or only available to customers in certain areas.
Discounted products available on
have been on sale at the higher marked price either on the web site or in at least one of our retail stores for at least 28 consecutive days in the last 6 months.