Right to cancel
You have a right to cancel this contract within 14 days without giving any reason.
For sale of goods, the cancellation period will expire after 14 days from the day on which you
(or your representative) acquire physical possession of the goods supplied.
To exercise the right to cancel, you must inform us Edinburgh Woollen Mill, Global House, 5
Castle Street, Carlisle, CA3 8SY. FreePhone 0808 202 0242, by email Click Here , of your decision to
cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail). You may use
the attached model cancellation form (bottom), but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication
concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel the contract, we will reimburse to you all payments received from you, including
the costs of delivery (except for the supplementary costs arising if you chose a type of
delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the
loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your
decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise; in any event, you will not incur any
fees as a result of the reimbursement. We may withhold reimbursement until we have received the
goods back or you have supplied evidence of having sent back the goods, whichever is the
You shall send back the goods or hand them over to us, without undue delay and in any event not
later than 14 days from the day on which you communicate your cancellation from this contract to
us. The deadline is met if you send back the goods before the period of 14 days has expired.
You may use our freepost returns service or your own service. In any event, keep a receipt as
proof of postage.
You are only liable for any diminished value of the goods resulting from the handling other than
what is necessary to establish the nature, characteristics and functioning of the goods.
Model cancellation form
To Edinburgh Woollen Mill, Online Team, Global House, 5 Castle Street, Carlisle, CA3 8SY.:
I/We[*] hereby give notice that I/We[*] cancel my/our[*] contract of sale of the following
goods[*] / for the supply of the following service[*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper).
Date [*] Delete as appropriate.
We hope that you will be entirely satisfied with your purchase. Should you wish to cancel your
order, prior to receiving the goods, you must do so by contacting our customer services team on
UK Freephone 0808 202 0242 or International +44 (0) 1228 210529 (9am - 5.30pm GMT - Monday to
Friday inclusive). All calls are free. Please have your order reference number to hand.
If goods have already been dispatched, please return them to us in their original condition and
packaging, using the return slip provided within 14 days.