Frequently Asked Questions

Where can I find the location and contact details of my nearest Edinburgh Woollen Mill Store?

The Edinburgh Woollen Mill has over 300 stores nationwide. The business is divided into High Street, Tourist and Destination stores, but the products for sale on our website focuses specifically on our High Street range. To find your local Edinburgh Woollen Mill Store click our Store Finder, or if you are looking for a particular product range contact customer services on UK Freephone 0808 202 0242 or International +44 (0) 1387 382 732 (9am - 5.30pm GMT - Monday to Friday inclusive).

What do you do with my personal details and are they secure?

We have taken every possible measure to make our website safe and secure for your peace of mind. We use the very latest SSL encryption technology and take the security of your personal data very seriously.

To check that you are in a secure area of our website, you will see a locked padlock in the bottom right of your browser. If the padlock is unlocked, you are not in a secure area and any of your personal details entered here will not be entirely safe.

The Edinburgh Woollen Mill confirms that any personal information you supply to us will only be used in accordance with the registration that we have with the Information Commissioners Office. It will only be used for:

  • Processing your orders
  • For statistical or survey purposes to improve this website and its service to you
  • To serve website content and advertisements to you
  • To administer this website
  • If you consent, to notify you of products or special offers that may be of interest to you.

For further information regarding this question, please read our Privacy Policy.

How can I change my personal details?

Before you order online, you will need to set up an account to make it faster for you at the checkout. If you have changed your name or address, you can automatically update your personal details by logging into your account and clicking on 'Account Information'.

If you have a store loyalty card and have either lost this or would like to update your details, please send your new details by post to: Privileged Customer Card, The Edinburgh Woollen Mill Ltd, Waverley Mills, Langholm, Dumfriesshire, DG13 0EB. Alternatively, you can visit your local store. Click the Store Finder and follow the instructions to find your nearest store.

When writing, please include the following information:

  • Existing name
  • New name
  • Loyalty Card Number (barcode on the back – begins with the letter ‘L’)
  • Your full address with Postcode (Previous & New)

Where can I find out more about the sizing of the products you sell online?

The Edinburgh Woollen Mill has developed a useful guide to assist you with sizing details. To view, click our Size Guide.

If you are having trouble with the size guide or would prefer to talk to someone in person, please contact our customer services on UK Freephone 0808 202 0242 or International +44 (0) 1387 382 732 (9am - 5.30pm GMT - Monday to Friday inclusive).

Where can I find out about the washing and care instructions for the products you sell online?

Wash and care instructions can be found inside the garment or associated packaging of any product sold by EWM (where applicable). Detailed information about care labeling and specialised garment care can be found HERE

Are all of the products from The Edinburgh Woollen Mill available to buy online?

All product ranges featured in our brochures will be available online. However, there will be some products available in our high street stores that will not be available online. We are continually updating our online catalogue to include as much of our High Street product as possible. If you are looking for a particular range and are unsure which store will have it, contact customer services on UK Freephone 0808 202 0242 or International +44 (0) 1387 382 732 (9am - 5.30pm GMT - Monday to Friday inclusive).