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Frequently Asked Questions

How do I find local store information and opening times?
What do you do with my personal details and are they secure?
How can I update my account details?
Where can I find out more about the sizing of the products you sell online?
Where can I find out about the washing and care instructions for the products you sell online?
Are all of the products from The Edinburgh Woollen Mill available to buy online?
What will happen when I place my order?
What if there is a problem placing my order online or I am not sure it has gone through?
Can I cancel or amend an order once I’ve placed it?
What types of payment can I use online?
When will you take payment for my order?
Can I track the status of my order?

Our returns policy does not affect your statutory rights.

What is the returns policy for products bought online?
Will you send me confirmation when you receive my parcel?
How long will my refund take to process?
Can I obtain a refund on sale items?
What are your delivery options and what charges do you apply?
Can I have my order delivered to an alternative address?
Will I have to sign for the delivery when it arrives?
What happens if no one is in when my parcel arrives?
Everything Else
How can I find out about events, sales and special offers?
How can I apply for a job at The Edinburgh Woollen Mill?
How can I contact Customer Services at The Edinburgh Woollen Mill?